She Thought She Got Away With It Until I Revealed The Policy

intent. I spoke in forty seconds. She asked three clarifying questions. She issued a claim reference number and read it to me and I wrote it in black ink on the first page of the binder.

Then she asked: “Do you want us to flag this for SIU review?”

Special Investigations Unit. The team you route a claim to when you believe damage was not accidental. continue reading …