On a Flight, a Woman Shamed a Young Soldier — The Next Day, She Saw His Name in the News and Broke Down

you can file it through our website—”

“It’s not a complaint. Please. I just need to talk to her for five minutes. About a passenger who was on that flight. A soldier. Please.”

Something in her voice must have conveyed her desperation, because the customer service representative paused. “Can I ask what this is regarding?”

Margaret took a breath. “I said continue reading …